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Hotel · Hanoi · Ha Noi Municipality

Madelise Palace Hotel & Travel

A 4-star stay in Hanoi's Old Quarter, near Phung Hung Mural Street and within walking distance of major attractions.

  • Central Old Quarter location
  • 24-hour reception and security
  • In-house spa and massage services
7.9 Very good 233 reviews Booking.com 7.9 · 233 reviews

About

Madelise Palace Hotel & Travel

Madelise Palace Hotel & Travel sits on Hang Buom Street in Hanoi's Hoan Kiem District, putting you in the middle of the Old Quarter's energy. The hotel is about 1.2 km from Thang Long Water Puppet Theatre, and guests frequently mention that Phung Hung Mural Street is just a short walk away. With 24-hour reception, currency exchange, and an on-site ATM, it's built for convenience.

Rooms here come with air conditioning, soundproofing, minibars, and flat-screen TVs. Some rooms add a balcony, city view, or bathtub. The hotel also runs a restaurant, bar, spa with massage services, and offers car hire and tour assistance, making it a practical base for exploring the city.

  • No smoking on site
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed

In brief

What works, what to weigh

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Strengths

3 reasons to book
  • Central location in the Old Quarter — Guests consistently praise the hotel's position, close to Phung Hung Mural Street and within walking distance of attractions like Thang Long Water Puppet Theatre (1.2 km).
  • Helpful and attentive staff — Multiple reviews highlight the friendly, accommodating team, with specific praise for going above and beyond for requests.
  • Comfortable, well-equipped rooms — Rooms are described as spacious, clean, and quiet, with air conditioning, soundproofing, minibars, and flat-screen TVs. Some have balconies or bathtubs.
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Worth weighing

3 to weigh
  • Facilities rated below average — The hotel's facilities score is 5.0, the lowest category. While rooms are praised, some guests may find shared areas or amenities lacking.
  • Comfort score is modest — Comfort received a 6.2 rating, suggesting that while many guests are satisfied, some may find aspects like bedding or noise less than ideal.
  • No parking on site — The hotel does not list parking as an amenity, and policies do not include it. Guests arriving by car may need to arrange alternatives.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

King Room

  • 1 King-size bed

Superior Double Room

  • 1 Double bed,2 Single beds

Deluxe Room

  • 2 Single beds or 1 Double bed

Deluxe Single Room

  • 1 Single bed

Family Queen Room

  • 2 Queen Size Beds,2 King Size Beds,2 Single beds
  • City view
  • Shower
  • Bathtub
  • Balcony

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • 24-hour reception
  • VIP check-in/out
  • Express check-in/out
  • 24-hour security
  • Luggage storage
  • Lift
  • Safe deposit box
  • Key card access
  • No smoking on site
  • No pets allowed

Services

  • Room service
  • Housekeeping
  • Laundry
  • Car hire
  • Tours/Ticket assistance
  • Currency exchange
  • ATM/Cash machine
  • Shops/Commercial services
  • Paid airport shuttle

Room Amenities

  • Air conditioning
  • Heating
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Garden furniture
  • Ironing facilities
  • Free toiletries
  • Electric kettle
  • Flat-screen TV
  • AM/FM alarm clock

Food & Drink

  • Restaurant
  • Bar/Lounge area

Wellness

  • Spa & wellness centre
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Public Bath

Safety & Security

  • Smoke detectors
  • Fire extinguishers

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

7.9
Very good 233 reviews

Guest-rated 7.9/10 from 233 reviews

Booking.com · 7.9 · 233 reviews
7.9Verified guest

“The staff were helpful and friendly throughout our stay. The room was clean and bright, with a spotless bathroom and good air conditioning. We also appreciated the wake-up service.”

7.9Verified guest

“The location was fantastic and the beds were incredibly comfortable.”

7.9Verified guest

“We liked having a multi-channel TV, ironing facilities, a study table, and a bathtub in the room.”

7.9Verified guest

“Excellent location, close to nightlife and attractions. The staff were attentive and made the hotel feel welcoming.”

7.9Verified guest

“The hotel is in a great spot near many sights, right in the center, with Phung Hung Mural Street just a short walk away.”

7.9Verified guest

“We enjoyed our one-night stay. It's very central, close to the old town and attractions. Hoan Kiem district is definitely worth a visit.”

04 — Location

Getting around Hanoi

The property sits in Hanoi.

Old Quarter: The hotel is right in the Old Quarter, with Phung Hung Mural Street a short walk away. This area is packed with street food, shops, and historic sites.

Hoan Kiem Lake: A short walk from the hotel, Hoan Kiem Lake is a central landmark and a great spot for an evening stroll.

Thang Long Water Puppet Theatre: About 1.2 km away, this theatre is a popular spot to catch a traditional Vietnamese water puppet show.

116-118 Hang Buom Str, Hoan Kiem Dist., Hanoi, Ha Noi Municipality, Vietnam

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 14:00-23:59
Check-out
By 12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
29 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in is from 14:00 to 23:59, and check-out is until 12:00.

Are pets allowed at the hotel?

No, pets are not allowed.

Is there an airport shuttle?

Yes, the hotel offers a paid airport shuttle service.

Does the hotel have a spa?

Yes, there is a spa and wellness center with massage services including back, head, full body, and foot massages.

What are the breakfast options?

Guests have praised the breakfast, with one review noting they tried all three options. The hotel has a restaurant on site.

Nearby

Other top-rated stays in Hanoi

Want a different style or budget? Here are more highly-rated options in the area.

8.3

Hanoi Hotel

Guest-rated 8.3/10 — among the top stays in Hanoi.

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8.4

The Lapis Hotel

Guest-rated 8.4/10 — among the top stays in Hanoi.

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The bottom line

Madelise Palace Hotel & Travel is a dependable choice for travelers who want to be in the middle of Hanoi's Old Quarter. Expect clean, comfortable rooms and a team that takes care of you, though don't expect luxury facilities or on-site parking.

7.9Based on guest reviews and ratings

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